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COVID-19 Info

Our car rental partners in Hawaii are going the extra distance to assure all of their rental cars are sanitized to Covid-19 standards, with extra sanitizing etc. of all high touch areas to keep their staff and all customers safe. Measures are put in place to keep everyone safe.

All car reservations made through Discount Hawaii Car Rental are free to book and free to cancel – there is no risk making a booking and canceling that reservation if you have to change your dates.

If you have purchased RENTALCOVER insurance, you will need to go to RENTALCOVER and modify your policy to your new dates, or cancel the policy before the pick up date to receive a full refund.

The Government of Hawaii is updating their rules and news releases on a regular basis, so it is always important to make sure you have access to the most current information regarding traveling to Hawaii and traveling between the islands.

The most up to date notices can be found here:

 

Remember, when you book your vehicle through Discount Hawaii Car Rental, you do not pay any fees to book, nor do you pay anything to cancel. There is no penalty if you must cancel your vacation due to uncertainly related to Covid-19, and changes due to airlines and accommodations – you can cancel and change your car rental easily. If you need any help please get in touch with our customer service staff by telephone or email. We are happy to help you change reservations, and answer any questions you might have.

If you are traveling to Hawaii, or between island, or need a car rental on the same island where you live, and you are booked with Thrifty or Dollar, please see the information below regarding where to go to pick up your vehicle.


The car companies in Hawaii have adjusted to later opening times and earlier closing times temporarily due to COVID-19 changes. This has affected cars showing up in searches with early pick up/returns and late pick up/returns. All of the car companies are following similar procedures, so if you have a flight coming in later in the evening, and your search is not pulling up any vehicles, please adjust the pick up and/or drop times to earlier drop or later arrival, and book the vehicle – make sure you add your flight information so the car companies will see what time you are arriving, and will stay open to meet the later flights. If you are having any problems or questions, please get in touch with us at 1 800 292-1930 or send us an email to customersupport@discountusacarrental.com.

THRIFTY AND DOLLAR RENTAL LOCATIONS are mostly being serviced by HERTZ during the pandemic – see below to find out if your location is affected and how.

THRIFTY AND DOLLAR RENTAL LOCATIONS

IMPORTANT NOTE:   Some locations are being handled by the HERTZ counter until further notice, so where indicated, you will go to the HERTZ location.

Honolulu Airport Dollar location is open on Nimitz Highway – until further notice
Waikiki – Hyatt Regency Waikiki Beach Hotel – Basement Level servicing Dollar, Thrifty and Hertz
Kahului Maui Airport SERVICED BY HERTZ – until further notice
Kona Airport SERVICED BY HERTZ- until further notice
Kona King Kamehameha Mon-Fri only SERVICED BY HERTZ – until further notice
Hilo Airport until further notice SERVICED BY HERTZ
Kauai Airport until further notice SERVICED BY HERTZ

Due to the decrease in business some Dollar/Thrifty locations are being serviced by Hertz. Please go to the Hertz counter if serviced by Hertz. Airport courtesy shuttle is available – For Honolulu use Dollar/Thrifty shuttle, for Kona and Kauai use Hertz or Dollar / Thrifty shuttle. For Kahului Maui customer must follow (walk) Tram pathway to car rental facility. For Hilo Hertz is located across the airport terminal. No other shuttle service is provided, including Waikiki shuttle service. Locations not listed are currently closed.

Honolulu 808-831-2331 / Waikiki 808-951-7580 / Kahului Maui 808-877-2732

Kauai 808-245-3652 / Kona 808-329-3162 / Hilo 808-961-6050