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Dear Kathy and Dixie!
Thank you both for your support. Charges reversed and all is good! Again, Thrifty in Kona ‘Amazing’. Next time I travel to Maui, I will be super super careful.
I will continue to book with you after 10 years cause your customer service makes me feel like there is still hope in humanity.
Mahalo for your support and thank you!
Discount Hawaii Car Rentals is simply AMAZING!! We book our car 4 months in advance, so of course, the airline has changed our flights 2 times already. Our arrival went from Noon to 7pm. Needing to change our car pickup time was important. I emailed Discount Hawaii and was surprised when Tammy replied within 20 minutes! Tammy gave us stellar Customer Service!!! She re-booked our reservation and SAVED us almost $500 with the new rate! Same car, same company!! I am so 'Over-the-Moon' with her service and kind words, I am now a customer of theirs FOR LIFE!! They have the BEST rates and SUPERIOR Customer Service - why would you ever rent a car in Hawaii any other way? They are quite simply the best.
The attendant was nice and helpful. The car was good and ran well. Very easy pick up and drop off. Barely a wait either way.
They provided the best rate I could find for my recent trip to the big island. In addition, compared to Hotwire/Expedia, you don't need to make any payment before you pick up the car. Overall I had a very smooth experience with discount Hawaii car rental.
After a day in Honolulu we felt we were just missing too much and reserved a car. The whole process was seamless and even got upgraded from a Chevy Spark to a brand new Mustang (hard-top, but still). Pick up took a while due to the face the office was Dollar, Thrifty and Hertz, but once we got on the road it was smooth sailing. I half expected to be hit with additional fees after dropping the car off the following day, but nope. We paid exactly what we were quoted. Excellent.
Amazing service. From start to finish, they communicated great, accurate on quote and very informative. Thank you!
I just wanted to say car rental was as advertised. I noticed an extra charge mid rental period and called your office. I mistakenly thought you could have your spouse and an additional driver(friend). The lady I talked with was excellent and sent emails to enterprise car rentals. I expected to pay for the extra driver for the 4-5 days it took to figure it out, but Enterprise charged me no extra and removed the (friend) driver because of your employee who sent several emails on our behalf. I can assure you it was so nice to talk to an employee who understands service! We will use you people every time we rent a car in Hawaii and recommend you to others.
Very pleased with your company and staff especially
Thank you very much! I have used and will continue to use Discount Hawaii for my rental car needs.
Huge thanks. Appreciate your wonderful customer service.
Excellent service from Martin, was truly a pleasure dealing with him. Will recommend this site any day.
It is my pleasure to communicate my wonderful experience with one of your customer service representatives. Sandy was without a doubt the bright spot in a 3 day ordeal of trying to get to Oahu from Alaska. Due to severe weather in the PNW all airline flights were postponed, rerouted, or in our case simply canceled. Having reserved a car from Alamo thru you I contacted both you and Alamo, leaving email messages regarding the circumstances of our late arrival. Sandy contacted me 1st thing and talked with Alamo attempting to straighten out the reservations. Appalling they refused to hold them past 24 hrs beyond pickup time ( as in the way of background- we come for 6 week stays booked thru you each year. This years reservations were made early last spring and was at a contract price of approximately 2200.00 $. Alamo refused to hold the reservations but would gladly renew the 28 day contract for 5400 $. Sandy was as shocked as I was.) Fortunately Sandy immediately went to work - and within minutes had multiple estimates emailed to me - all of which were under better circumstances than the original Alamo contract but were much cheaper to boot. I selected a car from Budget and she had the reservations made and my confirmation within minutes. I will never be able to express how grateful I was ( am) for her dedicated service ; truly by far above and beyond ; as am a retired Army officer, easily recognize talented , dedicated employees and simply put she is a keeper . Mahalo. and the rest of the story ; today your folks rescued another member of our veterans group ( Twig Tordof) ) who booked direct w/ Alamo and in short was screwed as we were. When I told him this morning of your assistance he immediately spoke with a gentleman in your Oahu office and like me you were able to not only arrange a more suitable car but with better service at a much better price.
Planning has started for next year's annual visit and as in the past several years bookings will be made thru your outstanding agency : due in a very large part to the wonderful caring service your staff always displays. PLEASE recognize Sandy for me and pass to her my many Mahalos.
Sandy was fabulous. She took care of my situation in the best way possible. Her spirit is so positive and she gave me such useful information for my upcoming trip. It is refreshing to speak with someone in customer service that actually cares about me. Sandy made me feel cared for and appreciated.
I heard from a few sources that Discount was the best rental car company, and I can see why! The service was much more than I would have ever expected! Tammy helped me with the reservation. She found a cheaper car, and rebooked that for us, careful to meet our needs. She was professional, friendly, and competent. Way to go Tammy! Way to go Discount. Would refer you in a heartbeat!!
Hi, We have just returned from our 3.5 week trip in 4 Hawaiian islands and we had booked a car on each island with DHCR. Was looking where to leave a review on your site but could not find it...so sending you this msg here. We herewith would like to express our gratitude for the great rates obtained as well as to your team who have been great each time we have contacted them. Finally, all collections/returns went without any issues. We can only recommend your company !
I just called Discount Hawaii Car Rental regarding a Thrifty Car Rental Lihue reservation with some questions. I had the most pleasant exchange with a gentleman named Ron. He was helpful, professional, and friendly. Just wanted to say he's a great employee and a great asset to you. Please recognize his excellence!!
We had smooth and seamless rentals in Maui and Kauai using Discount Hawaii Car rental! Did have a hiccup in Honolulu with a huge wait time but that was no fault of DHCR and due to Spring Break, Covid and Staff Shortages. Would definitely recommend using Discount Hawaii Car Rental. They cared about the customer and got us better pricing when rates changed. Easy to communicate with too. Two thumbs up!
This company is absolutely amazing! The pricing is always great and the customer service is beyond compare.
We have been coming to Kauai for years, and have used Discount Hawaii Car Rental for about the last 10. I am a comparison shopper and always check out Costco for their prices, but Discount Hawaii always beats them. Costco used to include an extra driver for free, which was enticing, but now Discount includes 2 extra drivers for free. This has been so helpful as we usually travel with friends and family. While the cars come from the various rental companies, some better than others, they have always honored the reservation to the dollar (sometimes a few pennies different, but who cares?) Changes are easy to make and the people I have spoken to on the phone have the Aloha spirit. Love them.
Get your car rental for less from Discount Hawaii Car Rental!
We ended up with Advantage, but we saved a few bucks thanks to these guys. That's basically what this is, shaving off a few bucks!
Overall, save your money and come here.
Dixie from Discount Hawaii Car Rental was absolutely fantastic. Rental prices are insane now, and she suggested we change our rental timeline by a day, and in doing so the total rental cost lowered by over 60%! She was so helpful, and this company is incredible. She gave advice about best spots on the island, and their cancellation policy is unbeatable - no questions asked cancellation at anytime, since they don't take your card info. 10/10 would recommend using them!
Please accept our ALL-STAR THANK YOU to JUSTIN!
Justin was oh, so helpful assisting me in understanding & navigating the rentalcover program.
After forwarding the link, he kindly & patiently explained how to reinstate a policy that we had cancelled.
I so appreciate his offer & willingness to stay on the phone & walk me through the process.
My husband & I were uncertain how to proceed & Justins calm manner was very reassuring in the steps we could take.
We are relieved, grateful & confident that we now know how to reinstate the policy & receive the coverage needed.
Thank you so much, Justin!
I can't rave enough about Sandy at Discount Hawaii Car Rental! She not only helped me fix my car rental reservation after the airline changed our flights--ultimately saving me hundreds of dollars--but she also took the time to advise me on fabulous places to go in Maui and Kauai. I am so impressed by the level of customer service and care from this company. Sandy is a miracle worker, and she made my day!
"I always get the best deal using discount hawaii car rentals!! I shop around and they always beat anything else!! Even Better than my airline employee discount!!! I’ve used them SEVERAL times! Always wonderful service, great cars from the same company’s your use to, thrifty, hertz ect and in Maui u get ur car right at the terminal!! Super convenient!! I only use them now!! I’m a very happy customer”
“Wonderful friendly helpful service and great car rental rates. I have used them for about 4 years now and there is no point even checking anywhere else as their rates are always the best.”
"Had to change my reservation multiple times (maybe 5 times) due to weather related travels delays. The team here is absolutely fantastic to deal with. They are professional, quick to respond, and very proactive. When one of my reservations was in jeopardy, they made a backup reservation “just in case.” Can’t day enough good things about this company."
"I have rented multiple vehicles for many years with these fine people. They are friendly, helpful and very knowledgeable about their business, in addition to being masters of customer service. You will not regret using Discount Hawaii Car Rental."
"Amazing deal, great car selection, quick and easy.... used them on maui and kona, will use again."
"Rented from them for more than 10 years. Good service. Very easy to deal with."
"I LOVE discount Hawaii car! They always have the lowest rates and best customer service! Highly recommend! You won’t be sorry! I’ve never had any issues renting though them! We go at least 2-3 times a year and they never disappoint."
"I traveled for over 8 years dealing with car rental agencies and I have never experienced better customer service than I have with Discount Hawaiian Car Rental.
They not only notice and booked better deals for me but I called one evening when they were closed but didn't leave a message and they called me back the next day."
I have never experienced such outstanding customer service with the national branded agencies or other for that matter.
I will never rent from anyone else."
"Discount Hawaii Car rentals got us the BEST deal for our vacation, we have never used them before and I was amazed what the did for us. We have been going to Maui for 25 years and never had customer service like this. I will be letting all my friends and family know about the great folks. Thank you Linda and Discount Hawaii Car Rentals!"
"I always use them when we travel to Hawaii (about 5 times now) and they've always been great. prices are so good and we've never had any issues with them. I've used them on 2 islands now. the rest of my family also uses them for their yearly trips. great service, great prices, great cars.....can't beat that! I recommend them to everyone that I know when I find out they are going to hawaii!"
"Love booking with these folks. I book way ahead and if the price goes up I feel good and if price goes down I cam just book a new reservation first and then cancel the earlier one with no hassle and no fees. Plus you can often get a 2nd or 3rd extra driver at no added cost. I have gotten really nice cars from the vendors they work with."