YOUR PRIVACY IS GUARANTEED!
We are committed to protecting your privacy. We only request the information needed to process your car rental reservation. Any required credit information is given to the rental location on pickup.
YOUR PRIVACY IS GUARANTEED!
All reservations are made with major international rental companies. Once confirmed your vehicle choice and rate are locked in and will not change.
YOUR RENTAL VEHICLE!
All rentals will be current models with air conditioning, automatic transmissions and CD players. Unlimited miles are included.
HAWAII CAR RENTAL FREQUENTLY ASKED QUESTIONS
WHO IS DISCOUNT HAWAII CAR RENTAL
We are authorized booking agents for major national car rental companies. We will find you the cheapest rate tailored to your rental requirements. We have negotiated corporate discount rates with the rental companies that we offer to all Hawaii visitors and traveling Kamaaina residents.
I NEED A CAR FOR 6 DAYS. SHOULD I RESERVE IT FOR A WEEK SEEING THAT THE WEEKLY RATE IS LESS
No only make your reservation for the amount of time you will need the vehicle for. After 5/6 days the weekly rate applies anyway.
WHY HAVE ALL THE RENTAL COMPANY NAMES AND LOGOS DISAPPEARED
Due to contractual obligations the rental companies have with affiliate brokers we are no longer able to advertise our discounted rates under the rental companies’ name. They received complainants unfair competition and agreed to a non-disclosure clause.
I’M ISLAND HOPPING FOR A WEEK IN HAWAII. CAN I GET THE WEEKLY RATE FOR MY RENTALS
Sorry our contracts don’t allow us to combine rentals from different locations. Each rental requires a separate reservation.
WHAT DO I NEED TO BRING ALONG WHEN I PICK MY VEHICLE UP
You will need your valid driver’s license and a credit or debit card in your name. For more information on accepted Credit/Debit cards please refer to the company’s terms & conditions page. The rental companies have different card and credit policies.
DO YOU HAVE CHILD SAFETY SEATS
All our suppliers; excepting Enterprise; offer child passenger restraint systems that meet federal motor vehicle safety standards as an optional service at the rate of $8-12/day. Effective Jan 1 2007 all children under the age of 8 who are under 4’9″ (144.78 cm) are required to use a restraint system. For current regulations click here
WHAT IS BRAND 1? I’VE NEVER HEARD OF THEM
Brand 1 is a major national rental company whose name can’t be advertised due to some rather complicated marketing policies. They have locations at all major US airports.
WHY AREN’T THE TAXES AND ANY ADDITIONAL FEES (GOVERNMENT FEES OR TAXES) INCLUDED IN THE POSTED RATES
We post the Basic Rates common to all locations. Taxes can vary by location and certain taxes are location specific and therefore can’t be included. The general formula for calculating taxes and fees is to add 15% to 20% to the rental costs.
PLEASE CONFIRM THAT MY RESERVATION IS GUARANTEED WITHOUT A DEPOSIT
All reservations are guaranteed without making a prepayment. No credit information is taken till you pickup at the location. On pickup a security deposit is required. The usual security deposit is the amount of the rental. An additional percentage or minimum may be added depending on the rental company and/or payment type.
ARE THERE ANY HIDDEN CHARGES
No there are no hidden charges. All mandatory charges are on your confirmation notice.
CAN I USE ANY CREDIT CARD
A Credit Card or Debit Card or Cash Security Deposit is required on pickup. All rental companies accept all the major credit cards such as Visa, MasterCard, Discover, JCB, AmEx. Less common cards are also accepted by various companies. Debit cards and cash may also be accepted.
DO YOU HAVE MONTHLY RATES? WE NEED A CAR FOR THREE MONTHS
There are no monthly rates per se though sometimes we can negotiate an additional discount.
CAN I USE ANY DEBIT CARD
Debit cards must have either the MasterCard or Visa logo on them and may be subject to a credit check. In addition they may limit your selection as some companies place vehicle and/or age restrictions and/or require proof of a round trip ticket to the rental location as well as a second piece of valid ID. Credit cards and cash may also be accepted.
IS INSURANCE INCLUDED
Insurance is optional, available at the counter. The rental companies have no minimum requirements. For policy and rate information please refer to the terms & conditions page of the rental company. We suggest you compare to offerings from your current auto insurance or travel insurance provider.
CAN I PAY BY CASH
Cash is accepted for payment when closing the rental contract by all companies. On special request we can arrange a rental using a cash security deposit but it limits your selection of rental company and rates and must be pre-arranged.
CAN I HAVE A CAR DELIVERED TO THE PIER WHEN WE DOCK
No. The rental company will shuttle you from the pier to the car lot and back.
WHAT IS YOUR CANCELLATION POLICY
Cancel at any time without penalty. You may cancel by return email or on this website.
ARE THERE ANY RESTRICTED ROADS
There are restrictions on certain remote and rough roads. The restrictions vary by rental company. For general road restrictions on rental vehicles in Hawaii please see the island maps on www.driveguidemagazines.com
ARE THERE ANY AGE RESTRICTIONS
You must be 21 or older when you pickup. Some companies have a higher minimum age; 25 or older. Others charge a daily young Driver fee of $20-$27/day plus taxes. We have negotiated a discounted young driver fee of $10/day; saving you up to $17/day. The only limitation would be availability and/or location.
I RENTED THE 4WD SUV, CAN I TAKE IT ON SADDLE ROAD
Please check with us to ensure that you are booked with a company that allows travel on Saddle Road.
WHAT DO I NEED TO DO TO ADD MY SPOUSE AS A EXTRA DRIVER
Additional drivers are added at the counter on pickup. Some companies charge extra, some don’t. We will always take your extra drivers into account when searching for your lowest rate and will book you at the rate that works out to the lowest total. Life partners are considered to be spousal on proof of a common address.
CAN I TAKE MY WRANGLER OFF-ROAD DOWN INTO WAIPIO VALLEY
No off-road use is allowed regardless of company booked with or vehicle type. You are required to stay on paved roads.
IS THERE EMERGENCY ROADSIDE SERVICE AVAILABLE
Emergency roadside assistance is provided. The contact number will be on your Rental Agreement.
WHAT ARE THE REGULATIONS REGARDING THE USE OF A CHILD RESTRAINT DEVICES IN HAWAII
3 yrs. and younger in a child safety seat; 4 yrs. through 7 yrs. must be in a booster seat or child restraint (eff. 1/1/07) 4 through 7 yrs. who are taller than 4’9″; 4 through 7 yrs. who are at least 40 lbs seated in a rear seat where if there are no available lap/shoulder belts, may be restrained by a lap belt (eff. 1/1/07)
I TOOK THE PREPAID FUEL OPTION. I RETURNED THE VEHICLE WITH A HALF FULL TANK AND THEY CHARGED ME $69. THE AMOUNT TO FILL HALF THE TANK SHOULD HAVE BEEN ABOUT $25
The prepaid option is for a FULL TANK of gasoline regardless of how much is in the tank on return. They calculate this by the fuel tank capacity.
ARE THESE THE SAME NEW VEHICLE MODELS RENTED ON THE RENTAL COMPANIES’ WEBSITES
All rentals will be current models with air conditioning and automatic transmissions. Unlimited miles are included. While all locations will try their hardest to accommodate the customer’s expectations unplanned situations do arise. After all is said and done all rental companies reserve the right to substitute any available vehicle they have in stock at the same or lower rate without penalty.